Returns & Exchange Policy
For both courier and retail stores exchange
Normally priced items are exchangeable within 14 days from your invoice date. Exchange items/merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.
For hygienic reasons, we cannot offer exchange or refund for jewellery and accessories. We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.
Exchange Policy is granted for 1 time only for each item. If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.
EXCHANGE BY COURIER - To discuss, (System must have feature)
Please follow the steps in How to create a Return Management Authorisation (RMA) Number below or you can call our customer service at …………… to assist you to obtain a (RMA) number.
How to create a Return Management Authorisation (RMA):
Sign in to your account and select “My Account”
Click on “My Orders” and choose your order number containing the items you want to return, and follow by click on “View Order”
Click “Return” and fill in your Contact Details and “Return Items Information”
Click “Submit” once you complete
You will receive an email from us and our customer service team will contact you.
The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly, we are not responsible for any items that are returned to us by mistake.
We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 14 days of the invoice date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
Should the items you wish to exchange the size or colour is not available, you can choose to issue a refund through a store credit to your user account which may be used for future purchases. This store credit is only eligible for use in and not in retail stores. Any store credit will have a validity of 12 months from the date when it is credited into your account.
STRICTLY NO cash refund. Returns will be processed within fourteen (14) working days of receipt of the returned items.